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Manx Telecom Bay Festival:
PLEASE NOTE: This is mainly a music festival, with large crowds. The music will be loud and there will be many stage effects, including strobe, laser, gobos, LEDs, theatrical fog and smoke, bangs, ice fountains, glitter cannons, pyrotechnics and more, which all add to the total enjoyment and experience, but could be frightening to some people of a nervous disposition.

Directions:
Please follow the comprehensive MANX TELECOM BAY FESTIVAL road signage that will be in place to direct you along the best route from every direction.

To reduce congestion, please set off for the Festival early and allow time for parking. Please car-share where possible to help reduce carbon emissions.

Parking:
If you buy a parking ticket in advance – saving £2 on the price at the gate – we will allocate you space in the parking area nearest your postal code so you should arrive by the most direct route. For example, the South car park is for vehicles travelling towards St Ninian’s traffic lights and the North car park for vehicles travelling towards Governor’s Bridge. The vehicle parks are immediately alongside the venue, so there is little walking to get to the main entrances.

There is separate parking for the disabled close to the tent through the North Car Park, please see the site plan.

The following charges will be payable for those who book in advance:-
Cars: Advance booking price £3.00
Motorbikes: Advance booking price £1.00
Campervans: Advance booking price £7.50
Mini Buses: Advance booking price £10.00
On the day, charges are the above prices plus an additional £2. To speed the flow of traffic into the parking areas, please ensure you have the correct money available – cash only.

Public Transport:
Reduce congestion and reduce carbon emissions, travel by public transport where possible. There will be a number of buses/coaches leaving from Ramsey, Peel and Port Erin to coincide approximately with the gates opening time and will leave within 15 minutes of the last artist leaving the stage. Pre-booking is essential and the last date for booking is 15th May 2010 or whenever the limited number of tickets are totally sold, whichever happens first.

Ticket Types:
Please click ticket types to see the different ticket types and prices.

Concessions – There are special prices for children under 16. Please see tickets. Proof of age must be produced on entry unless it is obvious. There are also special concessionary prices for family groups on the Sunday.

Superb value ticket for all 3 days. Rear standing at Friday, Saturday and Sunday afternoon’s concerts plus General Standing on Sunday evening all for only £125 + £8.50 B.F. or £5.56 (incl. B.F.) per artist/band (U16 £115 + £8.50 = £5.15 incl. B.F.).

For Disabled concessionary tickets please phone the Call Centre on 01624 600 600.

Ticket Booking Line and Opening Hours:
ALL TICKETS ARE NOW ON SALE and you can purchase online 24 hours a day, subject to availability. If you wish to purchase by phone you can call the Festival Call Centre on 01624 600600 between 8am to 8pm Monday to Saturday. Our telesales operators will be pleased to deal with your orders and/or queries. If you wish to purchase camping or travel packages or wish to take advantage of our easy payment plan for ticket purchase or camping please phone Regency Travel on 01624 69 44 55.

If you have a specific query or queries please email us at feedback@bayfestival.im and we will respond as quickly as we can.

On site Ticket Office Hours and Box Office Collection:
Nearer the actual festival time we will be advising of the opening times of our Box Office, in the Duke shop behind the TT Grandstand, where any remaining tickets will be available for purchase. It will also be for collection of any last minute purchases over the web or phone. The cardholder must take the credit card the tickets were booked with and the reference number. The cardholder’s signature is also required before the tickets will be released. Letters of authorisation and photocopies of the credit card will NOT be accepted.

Accessible Seating:
Disabled people are very welcome and there is easy access straight from the special car parking facilities. There is a wheelchair viewing platform and toilets for the disabled available close by. Please note – registered disabled persons must be accompanied by a carer. In addition there will be be a dedicated Steward plus St Johns Ambulance personnel and Paramedics for any assistance required by the chronically disabled.

General Rules:
Only tickets purchased from DUKE MARKETING and REGENCY TRAVEL will be accepted. Tickets purchased from other sources will be refused admission as no one else is authorised to issue them.

Refunds/Complaints/Compliments:
Due to the high cost of setting up this Festival there is a no refund policy other than 50% for cancellation. Any complaints or compliments should be sent in writing to FEEDBACK, Isle of Man Bay Festival Limited, Heritage House, Ramsey Road, PEEL, Isle of Man, IM5 1RH. There is also a facility for making complaints using feedback forms onsite at the Ticket Office or go online and email us through Contact us. Please head the subject matter ‘COMPLAINT’ (or ‘COMPLIMENT!’)

Confiscated Items or Lost Property:
No responsibility is given for the safe return of confiscated property. Anyone wanting to claim back confiscated property at the end of the Festival should contact the Ticket Office before midnight, write to LOST PROPERTY, Isle of Man Bay Festival Limited, Heritage House, Ramsey Road, PEEL, Isle of Man, IM5 1RH, or go online and email us through Contact us. Please head the subject matter ‘LOST PROPERTY’.

Running Order Changes:
Any changes to the running order are passed on to the House Manager and will be announced over the PA system. They will also be posted in the Ticket Offices.

Drugs:
The dealing in or use of illegal drugs is not condoned by the Manx Telecom Bay Festival. It is illegal to take, buy or sell drugs. Drug enforcement laws are as applicable on site as anywhere else on the Island. If you deal in drugs, it is likely that you will be arrested via security and handed over to the Manx Constabulary. There will be covert Police and security onsite, backed up by CCTV, who will take action as appropriate.

There will be bins placed at all entrances and anyone carrying drugs should place them in the bins before entering. There will be no questions and no covert video recording of these positions.

Neither anti-social nor illegal behaviour will be tolerated whatsoever and participants will leave themselves liable for eviction from the site or arrest. Experimenting with drugs can lead to adverse reactions. Drugs can kill. The crowds and the sheer size of the Festival can be frightening and disorientating under the influence of drugs and could spoil your enjoyment of the event.

If you have taken drugs and you become ill, depressed or frightened please ask a Steward to direct you to the Medical and Welfare Area, which will have the necessary staff to help and support you.

Smoking Policy:
Please note there is strictly no smoking allowed inside any tents. This policy will be rigorously enforced. If you wish to smoke please do so in well ventilated areas outdoors.

Food/Catering/Alcohol:
No food OR drink is to be brought into the site unless you have specific dietary requirements which cannot be catered for on-site. There are plenty of outlets on-site selling food & drink. No alcohol/drinks bottles/glass bottles/cans/illegal substances are to be brought into the site. As responsible organisers we must control the consumption of alcohol on the site and thus ALL bottles entering the site will be confiscated at the point of entry.

Miscellaneous:
Keep Safe at the Manx Telecom Bay Festival. If you need help or have any queries while on site, please ask any member of staff as we want you to totally enjoy your experience at the Festival.

Crime:
Avoid it! Keep your money, credit cards and belongings to a minimum. Be vigilant. Keep an eye on your belongings. Report any crime to a Steward/Security guard or to the Public Police Point immediately.

Emergencies:
In an Emergency please contact the nearest member of Security or Steward for help.

There is an on site professional Fire Safety Officer and Stewards are equipped to deal with fires. There are fire extinguishers located throughout the site and many of the Stewards and Security Staff have been trained in fire safety and First Aid.

There are medics onsite, located at the Medical and Welfare Area. The medics also have roving patrols and provide an Accident and Emergency facility and GP facilities.

There is an onsite Police Station staffed by the Isle of Man Constabulary throughout each day of the performance.

Medical and Welfare Area:
The Medical and Welfare Area is situated towards Backstage on the North car park side of the arena. It will be open from the time the gates open until midnight on each day of the Festival. The Welfare Area also offers a recovery area for patients.

Information Office:
Information is available from the two Ticket Offices (one by the South car park and the other by the North car park) plus the Duke shop behind the TT Grandstand, which is also the Ticket Collection Point. They will be open from 10.00 to 21.00 on the day of the performances. The Ticket Offices sell tickets (subject to availability) and posts the latest information concerning running orders and the latest news. It also displays information concerning local transport services etc.

h3.Lost Children/People

Lost children are looked after by the Medical and Welfare team and all relevant agencies are contacted. Lost people should go to the Medical and Welfare Area

Onsite Facilities:
Bars:

Subject to licence approval there will be two large bar areas for beer, spirits and wine. There will also be booths selling bottles of water and other soft drinks which children can make purchases. All will be purchased by token only. There are Token Booths located in various areas. One token can be exchanged for one alcoholic drink or three soft drinks. You will be able to pre-purchase tokens ahead of the Festival. We will email or post information about this in February.

Bar staff will ask for proof of age ID whenever the customer appears to be under 18. The proof of age will need to be evidenced by a Portman Proof of Age Card, Citizen Card, valid UK card or by a full or provisional photo card driving licence issued by the Driver and Vehicle Licensing Authority or by a passport. If there is any doubt as to the age of the customer they will be refused service. The onus is on the individual to demonstrate unequivocally that they are 18 years old or over and if the individual cannot do so they will not be served.

Food Stalls:

There are food stalls selling a variety of food, from burgers to baguettes.

Toilets:

There are adequate numbers of toilet blocks in and around the arena, as well as facilities for the disabled.

Litter:

Please help keep the festival tidy by cleaning up after yourself, using the Litter Drop Points. Please don’t drop rubbish; there are plenty of bins onsite. Please think ‘environment’!

Souvenir Programmes:

Programmes are available free of charge as you enter, maximum one per person.

Merchandise:

There will be official Manx Telecom Festival merchandise plus artiste’s merchandise available for sale inside the main arena.

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